Business

Human Error in the Workplace: Avoidable or Inevitable?

For the better part of our history, humans controlled every aspect of running a business. Today, all the necessary tasks require an employee to perform and accomplish them, which sets the gears of how smoothly the operations proceed. There is no denying how vital the role of workers is to the success of every business.

However, the evolution of technology has changed the way companies conduct their operations. The digital and technological tools available in the modern world put employees under a microscope, where we can see the most significant flaw that continues to haunt businesses — human errors.

Accidents and problems in the workplace can happen every day, but their impact on the operations varies from minor setbacks to costly complications. It is easy to say that human error is something businesses have to accept, but technological innovations are starting to compete with people for their jobs. To understand the situation, let us dive deep into the problematic situation that threatens to make employees a surplus of supplies for businesses.

The Cost of Human Errors

Businesses are starting to flourish because of the creation of mechanized equipment. The tools surpass the capabilities of humans, which is ideal for mass production of products necessary to our daily lives. However, all the machines require employees to operate on them. The pieces of equipment are merely tools, which means humans maintain their essential roles. While most operations get accomplished without a hitch, there are a few instances where human error leads to problems.

A missed filing of an essential work document or a delayed project completion can create a ripple effect that could cost businesses a lot of money. Construction sites are full of accidents caused by mistakes or ignorance, leading to significant injuries to workers.

In June 2017, British Airways had to cancel or delay flights because a contractor accidentally turned off the power supply of the primary datacenter, affecting over 75,000 passengers. The cost of human errors could range from minor issues to millions of dollars in financial losses.

The Rise of the Smart Machines

Because of the problems human errors create, companies are starting to develop more tools and equipment to help make operations more efficient. One great example is the laser metal-cutting tool, which allows the user to follow strict measurements without making a lot of effort in adjustments. Digital technology businesses are trying to create innovations that can make the job easier, but the advancements led to smart tools.

Learning machines and A.I. technologies are starting to make strides in performing the whole operation involved in running a business. Businesses are investing in the pieces of smart equipment to complete manufacturing processes without interference from humans.

There are a lot of cases where machines took jobs from workers. Technological innovations will not stop as long as there are improvements to make. With human errors causing a lot of problems, businesses are investing in the advances to minimize risks.

The Importance of Humans in the Workplace

The rise of technology started to help humans perform efficiently at their tasks, but it is reaching a point where the machines are taking over. The situation is happening mostly in factories and industrial plants, where safety becomes a factor in applying devices in the operations.

But the tools do not have the creativity and decision-making skills that employees provide for businesses. Automated environments in the workplace will still rely on people for crucial planning and execution. Despite the advances of artificial intelligence, it will never replicate the capabilities and potential of a human mind.

The emotions, motivations, and inspirations make employees the single most valuable asset of a company, no matter how much they invest in the smart machines. Unless the world can create devices capable of thinking independently, people’s primary roles in the workplace remain safe.

Operation-performing machines have superhuman capabilities that make them the better option for many workplaces, including construction and manufacturing. Still, employees remain an irreplaceable part of the business. Despite the threat that human errors can cause, companies will not rely on a fully automated environment without interference from people.

Talented and productive employees can lead companies to a lot of success that machines will not achieve. The errors are just something that businesses have to live with, no matter how much we want to avoid them.

About the author

Paul Petersen

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